Prioritizing Donor Retention in Your Fundraising Strategy
Retaining donors is more cost-effective than acquiring new ones. Learn practical strategies nonprofits can use to improve donor retention and grow sustainably.
Planned giving is a powerful, yet often underutilized, strategy for nonprofits to secure sustainable funding and to smooth the ebbs and flows of annual gifts. If you are a nonprofit currently offering complimentary donor tools like online wills, QCD giving portals, letters of intent, gift notification forms and the like, your donors need to be reminded that they exist through a programmatic promotional outreach plan.
Free donor resources, like online estate planning tools offered by LifeLegacy, have become an increasingly popular way for nonprofits to encourage planned gifts. However, these tools are not a “build it and they will come” solution. For nonprofits to see a true return on investment from their planned giving resources, regular promotion is key. Here’s why consistent marketing and promotion of these tools can make a significant difference in donor engagement and legacy giving, and how it can ultimately strengthen your nonprofit’s financial future.
An online estate planning platform provides a convenient and accessible way for donors to create a legal document that reflects their wishes, often allowing them to include a charitable bequest. Offering online wills as a free resource enables nonprofits to address two key challenges:
Despite the potential value of planned giving tools, simply making them available on your website or sending the occasional email is rarely enough to generate a steady flow of planned gifts. Planned giving requires a high level of awareness, education, and trust. Many donors may not be familiar with legacy giving or may not understand its importance. Without consistent, thoughtful, targeted promotion, online planned giving tools can go underused and undervalued, leading to a missed opportunity for both the donor and your nonprofit.
Here’s why regular promotion is so important:
To maximize the effectiveness of online planned giving tools, nonprofits should consider a multi-channel promotional approach, ensuring they reach donors where they are. LifeLegacy not only provides online estate planning tools, but supports their use with a comprehensive marketing library and ImpactWriter, an AI-enabled content generation tool that saves hours of time for planned giving officers. Here are some strategies for effective promotion:
Offering online planned giving tools and resources is a critical step toward creating sustainable planned giving, but regular promotion ensures these tools are effectively utilized. By keeping legacy giving visible, accessible, and approachable, your nonprofit not only increases the number of planned gifts but also demonstrates your commitment to meaningful donor engagement. Every communication is an opportunity to educate, inspire, and cultivate a legacy mindset among supporters.
Ultimately, by making planned giving a core element of donor outreach, your nonprofit can establish a steady pipeline of support that sustains your mission and grows your impact over time. And consistent promotion doesn’t need to take up a lot of your time! LifeLegacy supports you and your team with promotional tools and templates and expertise of the LifeLegacy team. Our goal is to help you transform your investment in online tools into a lasting legacy, building a future where donor contributions continue to create positive change for generations to come.
Head of Partnerships
Craig@lifelegacy.io
Retaining donors is more cost-effective than acquiring new ones. Learn practical strategies nonprofits can use to improve donor retention and grow sustainably.
If you need a single, compelling reason to prioritize planned giving this year, here it is: around 46 billion dollars flows to charities every year through bequests. In fact, the latest Giving USA numbers show that bequests in 2024 totaled about $45.84 billion—roughly 8% of all U.S. charitable giving for the year. That’s not a rounding error; it’s a transformative funding stream your mission can’t afford to ignore.
One of the most interesting parts of planned giving is that you never know what is going to happen! Planned gifts will surprise you. In an earlier blog, I talked about the planned gift that I DIDN’T accept. That was not even close to the most interesting gift that I ever received.
And this one isn’t either. But it was something I never expected.
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